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Personal Alarm Setup

For your convenience a quick start guide is provided in the box along with your new SOS personal alarm. If you’re having difficulty please do reach out to one of our friendly support staff at support@carexact.com.au who are more than happy to help.

Install the CareXact App

Find the CareXact app on either the Apple App store or Google Play store. Its free to install and use. At the welcome screen sign-up for a new account, or if an existing customer login.

Charge your personal alarm

If you ordered a SOS personal alarm without a pre-installed SIM, install your SIM card now.
 

Plug in the charging cradle and charge your SOS Pendant. While in the cradle, turn on the personal alarm device by pressing the top side button with the phone symbol for one second. The lights on the front will flash briefly.
 

You will know the Pendant is on and working by briefly pressing the SOS button, or by removing the unit from the cradle.  The unit will vibrate once.

Add a personal alarm to your account

Find the 8 digit product code inside the SOS personal alarm box. The product code is unique to your SOS personal alarm.

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Open the CareXact app and on the devices screen press the + button to add a new device. The app will now guide you through the process of adding your new personal alarm device. The app will ask for your product code, emergency contact information, and the name of the person wearing the pendant. As the final step of adding the device to your account the app will activate your device.

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If you purchased a SOS personal alarm with a pre-installed Telstrs SIM card you will be asked to sign-up to a yearly CareXact subscription via PayPal at $0 for the first year. $0 because the first year of SIM costs are included in the purchase price.

Your personal alarm is now active

Your activated personal alarm checks the CareXact servers for device settings changes over the internet using the devices SIM card data plan every 10 minutes. These updates will program the emergency contacts and fall detection settings for your personal alarm.

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