Warranty Policy

The CareXact SOS Pendants are warrantied for one (1) year from the date of purchase when used under normal conditions, appropriately cared for and maintained.

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At the discretion of CareXact, repair or replacement may include new and/or refurbished parts up to the value of the unit being repaired or replaced.

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The warranty does not apply if there is:

1. evidence of water infiltration;

2. damage to the recharge insertion point;

3. power, electrical or voltage surge;

4. damage caused by accident, excessive heat, abuse, misuse, flood, fire, lightning, or earthquake.

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Do not return your CareXact SOS Pendant by post until you first email us to ascertain what the problem may be and we confirm that returning the unit is necessary.

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Australian Consumer Law may imply warranties or conditions or impose obligations upon CareXact that cannot be excluded, restricted or modified.

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This must be read subject to these statutory provisions. Under these provisions your rights as a consumer include statutory guarantees that goods supplied to you will be of acceptable quality and will be fit for any notified purpose.

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To the extent that the applicable law does not permit the disclaimer of warranties, the product is warranted only to the minimum amount legally required.

– Warranty Last Updated 19 March 2021